Support Team

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Latest activity by Support Team
  • Support Team created an article,

    SAFETY INFORMATION

    At Everflex, your safety is our number one priority. Material Safety Data Sheets (MSDS) for all relevant products sold both online and in our stores can be found below. If you have any furth...

  • Support Team created an article,

    WHAT COUNTS AS A FAULT?

    A fault may include a broken heel, loose or missing buckles/straps, or other manufacturing mistakes. Please keep in mind that shoes showing signs of wear may not qualify as “faulty”.

  • Support Team created an article,

    OUR REFUND/EXCHANGE POLICY FOR INTERNATIONAL PURCHASES

    In order to receive a refund or exchange on an Everflex product, you must mail the shoes back to our support centre. For all mailed exchanges and refunds, an exchange and refund form is available u...

  • Support Team created an article,

    OUR REFUND/EXCHANGE POLICY FOR ZIP PAYMENTS

    Did you order the wrong size? Don’t worry, because Everflex’s returns and exchanges are fast and easy. Simply fill in an official exchange and refund form (available upon request via our contact fo...

  • Support Team created an article,

    OUR REFUND POLICY FOR AFTERPAY PAYMENTS

    Returning and exchanging Everflex orders bought with Afterpay is simple and straightforward. If you want to refund, return, or exchange your shoes, then you can post them back to our online store (...

  • Support Team created an article,

    OUR REFUND POLICY FOR CREDIT CARD PAYMENTS

    All online purchases are entitled to an exchange or refund in accordance with Everflex’s returns and exchange policy, either in store or by mail. If you cannot visit a Spendless Shoes retail outlet...

  • Support Team created an article,

    CHANGED YOUR MIND?

    Everflex is happy to provide a full refund, exchange or gift card for change-of-mind purchases. We do not place time frame limitations on returns where a receipt is provided and the shoes have not ...

  • Support Team created an article,

    CAN I RETURN MY SHOES IN-STORE?

    Everflex purchases can be refunded or exchanged in-store at our exclusive stockists: Spendless Shoes!

  • Support Team created an article,

    DO YOU SHIP TO PO BOXES?

    Yes, we do ship to PO Box addresses. Just remember, we want you to get your shoes as promptly and painlessly as possible; it is important that you fill in your address completely and accurately so ...

  • Support Team created an article,

    DO I HAVE TO BECOME A MEMBER TO PLACE AN ORDER?

    As much as we’d love to have you register with us online, you can place an order as a guest shopper. But keep in mind that shopping as a guest means we won’t remember you as a member, and you could...